Week 3 Discussion 1

Improving Productivity

Using the information starting on page 408 of your text book, describe how to improve productivity in non-hospital organizations e.g.

American Heart Association, Lupus Foundation, Alzheimer’s Association etc.

What are the differences in applying the model to the non-hospital setting?

Are there any special challenges in the non-hospital setting?

Week 3 Discussion 2

Cause and Effect Diagram and Pareto Analysis

What are the advantages and disadvantages of using a Cause and Effect Diagram and Pareto Analysis in terms of analyzing quality issues? 

Mindtools.  (n.d.).  Cause and effect diagram.  Retrieved from http://